Meet Our Staff

Colleen Roy has worked in healthcare for over 22 years. She accepted the Administrator role at Orchard Heights in 2014. She began her career with the Hamister Group as Sales and Marketing Director in 2008 and loved the family owned and operated atmosphere. Colleen graduated from Buffalo State College with honors and has dedicated herself to the geriatric community, focusing on allowing seniors to age in place. In 2021 Colleen was promoted to the Area Operations Director Role and is currently overseeing 5 properties to include Orchard Heights. In her time with the Hamister Group, Colleen was able to work with the late Mark Hamister who instilled the importance of leadership and listening.

Nicole has 15 years of experience working in healthcare and joined the Orchard Heights team over 6 years ago as a Resident Care Aide. She spent two years providing compassionate and dignified care to the residents of Orchard Heights.  Her commitment and dedication to Orchard Heights’ values made her the perfect choice for a promotion into Administration. She was promoted within in the organization from receptionist to Business Office Manager Assistant and was again promoted to Business Office Manager in April 2020. Nicole’s goal is to help residents and their families easily navigate the admission and billing processes and monthly billing while assisting with the day-to-day operations the make Orchard Heights a smooth sailing ship.

Alicia Hein joined Orchard Heights’ nursing team in July of 2015. She spent her first two years at Orchard Heights working directly with our residents as a Personal Care Aide on Harmony Lane, our memory care unit. In 2017, Alicia earned her LPN license at Erie 1 Boces and became a charge nurse on our largest unit, Willow Lane. She spent three more years growing her skills and experience before being promoted to Assistant Director of Nursing in 2021 as a result of her dedication to quality care and services for our residents.

Tony joined Orchard Heights’ team in 2018 on the culinary team. As he grew in the organization, he found an interest and a talent in our maintenance department where he served as a Maintenance Technician. With Tony’s years of customer service and management experience, and his knowledge and dedication to the safety, comfort and well-being of our residents, Tony now serves as Maintenance Director.

Tracy joined the Orchard Heights team in September of 2021 with over 20 years of experience in healthcare. Tracy has her bachelor’s in Marketing Management from Canisius College and has spent the better part of her career focusing on helping seniors find that right fit for their care needs. Tracy meets every new resident and their family members with patience, compassion, and expertise.

Trish has served as primary care physician for Orchard Heights’ residents for over 6 years. Her extensive experience with Geriatric care brings great value to our community as she has the knowledge necessary to treat our residents’ ever-changing needs. Trish collaborates with residents’ speciality doctors, and our nursing management team to identify opportunities to improve our residents’ health and quality of life and makes recommendations for treatment such as Physical or Occupational Therapy or medication changes.